What information does this platform collect?
- Full name, date of birth, and gender upon registration.
- Registered email address and phone number.
- Identity verification documents such as your IC number when requested for verification purposes.
- Passwords are stored in encrypted form — unreadable by any 5357 platform employee.
- Device type, operating system, and browser version used.
- IP address and general location information (non-precise).
- Login history including dates, times, and devices used.
- Gaming activity data including play sessions, bets placed, and game outcomes.
- MYR (RM) deposit and withdrawal records.
- Payment method details such as DuitNow and FPX — full account numbers are not stored directly by the platform.
- Complete transaction history for compliance and customer support purposes.
- Session cookies to maintain your logged-in status while browsing the platform.
- Preference cookies to remember your chosen language and display settings.
- Anonymised analytics data to understand usage patterns and improve the 5357 platform experience.
How is this information used?
Information collected by 5357 is used solely for purposes related to providing and improving our platform services to users in Malaysia. We do not sell or rent any user's personal information to third parties for marketing purposes.
Your information is primarily used to verify your identity during registration and login, process MYR deposits and withdrawals accurately, provide effective customer support when you reach out to our team, detect and prevent fraud or suspicious activity on your account, and send important account notifications such as transaction confirmations and security alerts.
We also use aggregated, anonymised data to analyse overall usage patterns for platform improvement purposes. Such data cannot be used to identify any specific individual.
How is your data stored and protected?
All communications between your device and 5357's servers are protected by SSL/TLS protocols. Passwords are stored using one-way hashing that cannot be decrypted by anyone, including platform staff.
User data is stored on servers protected by strict access controls. Only authorised personnel can access user data, and all access is logged for security audit purposes.
Active account information is retained for as long as the account remains open. Once an account is closed, personal data will be kept for the minimum period required by applicable law before being securely deleted.
When is user information shared with others?
5357 does not sell, rent, or disclose users' personal information to third parties for their own commercial purposes. That said, there are a limited number of situations where information sharing may occur.
Third-party payment processors may receive the information needed to complete MYR deposit and withdrawal transactions. These processors are bound by strict confidentiality agreements and may only use the information for transaction processing purposes.
In certain circumstances, 5357 may be required to disclose user information to the relevant authorities when directed to do so through a valid legal process in Malaysia. Any such disclosure will only be made within the bounds permitted by law.
- Third-party marketing companies or advertisers.
- Social media platforms for advertising purposes.
- Data companies or information brokers.
- Any party without a legitimate need to access that data.
- Organisations outside the scope of 5357's platform services.
Your rights over your own personal data
- Right to Access
- You have the right to request a copy of the personal information we hold on your account. Requests can be made via our support email and will be processed within a reasonable timeframe.
- Right to Rectification
- If any of your personal information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly in your account settings.
- Right to Erasure
- You have the right to request deletion of your personal data when it is no longer needed for the purpose it was collected, subject to record-keeping obligations required by law.
To exercise any of the rights above, contact the 5357 support team via our official email. Please include your account details and clearly state the request you wish to make.
We will verify your identity before processing any data-related requests to ensure your information remains secure. Requests are typically processed within 30 business days of receipt.
Email: [email protected]
Have questions about your account privacy?
If you need further clarification on how 5357 handles your data, or wish to exercise your privacy rights, our support team is ready to help.
Policy updates and how to contact us
5357 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or service improvements. When significant changes are made, users will be notified via an in-platform notice or by email to their registered address.
Continued use of the 5357 platform after the effective date of the latest version of this Privacy Policy constitutes acceptance of those changes. We encourage users to check this page periodically to stay informed about how we protect their personal information.
If you have any questions, concerns, or privacy-related complaints, please reach out to our support team. We are committed to addressing all privacy enquiries seriously and within a reasonable timeframe. Other related documents can be found at Terms & Conditions platform.
Support Email:
[email protected]
Response within 1–3 business days
Useful Links